Contact

Do you have a question for Collectors Garden?
 Please check our FAQ at the bottom of the page first.

Is your question not listed there?
Then contact us via WhatsApp or the form below and we will respond as soon as possible!

Collectors Garden
Torenlaan 5b
1402AT Bussum
Netherlands

info [at] collectorsgarden [dot] nl

Frequently Asked Questions

FAQ

Collectors Garden (formerly PokéGarden) is a trade show entirely dedicated to Pokémon! Whether you are a collector, a fan of the Trading Card Game (TCG), or simply a Pokémon enthusiast, this event has something for everyone.

In addition, Collectors Garden is an online shop with the largest selection of Pokémon Booster Packs in the Netherlands. Always competitively priced! Click here to visit the online shop.

The 7th edition of Collectors Garden will take place on Saturday 12 and Sunday 13 September 2026 in HAL 8 & 9 of the Jaarbeurs in Utrecht.

The trade show will be open all day on Saturday and Sunday from 11:00 am to 5:00 pm.

In addition to the many stalls with Pokémon cards and merchandise, there will also be trading tables and a wide range of activities, such as: A Pokémon quiz, a cosplay competition, a TCG tournament and a scavenger hunt for children.

Furthermore, children under the age of 12 will receive a free pack of Pokémon cards on entry, and every visitor (using their ticket number) will have a chance to win a base set booster!

For more information about everything you can do during Collectors Garden, check the event page.

Fancy a snack or a drink? At our food court in the hall, you'll find a wide range of food trucks to quench your thirst and satisfy your hunger!

Yes, you can temporarily leave the venue. When you leave the hall, you will receive a wristband. When you want to come back in, return the wristband at the entrance to the hall.

Absolutely! In addition to trading Pokémon cards and other fun activities, there is a special children's area, the 'Collectors KinderGarden', where children can play, craft, and color. They can also participate in a coloring contest and win a fun prize!

Children under 3 enter for free. For children aged 3 and over, the regular ticket price applies. In addition, children under 12 will receive a free pack of Pokémon cards upon entry. And everyone with a ticket (including children) has a chance to win a base set booster using their ticket number.

A service desk will be set up in the hall where you can go with questions. The exact location of the service desk will be announced at a later date when the floor plan is released. It will also be available on the website.

Make sure you have the ticket ready on your phone. At the entrance, the QR code on your ticket will be scanned. Of course, you can also print out the tickets.

Didn't receive a ticket? Go to the "Didn't receive tickets? What now?" section further down on this page.

Everyone who enters (and therefore has a ticket) automatically enters the draw for a Base set booster using their ticket number. The draw will take place on both Saturday and Sunday.

How does it work?
Each ticket has a unique number that we will use for the draw. The draw will take place at the large screen on the stage. If you are not present at the time of the draw, we will of course contact you by email!

We recommend having your QR ticket open on your phone and bringing plenty of enthusiasm!

First, check whether the email (sent by noreply@experiencesapp.com) has ended up in your spam folder. If not, the email will be sent (again) 48 hours before the start of the event.

Are you unsure whether everything went well? Please feel free to contact us via WhatsApp or email. For this, also see the contact page.

If you want to be sure of gaining access to the trade show, buy your ticket in advance! Previous editions sold out early, meaning there was little to no availability for tickets at the door!

No, we advise against purchasing tickets through other websites. These tickets may be invalid and will not grant access to the event. Purchase your tickets exclusively through the official Collectors Garden website.

If you are coming by car, follow the blue signs marked ‘Jaarbeurs’ from the Utrecht Ring. Around the Jaarbeurs, you can quickly and easily park in one of the parking garages.

The parking rate at Jaarbeurs P2, P4 and P6 is €4.75 per hour.

You can also choose a day ticket (from 0:01 to 23:59). The online day rate is €31 for P2, P4 and P6. The on-site day rate is also €31 for P2, P4 and P6.

PLEASE NOTE: The day rate for vehicles over 2.70 metres is €86 per day

In addition, there are several other parking options in the immediate vicinity.

For disabled visitors, there are plenty of disabled parking spaces available at P4. You can park here by presenting a disabled parking card, provided the cardholder is present. It is not possible to reserve disabled parking spaces in advance, and regular rates apply for parking.

For more information, also check the jaarbeurs.nl/bereikbaarheid/parkeren website.

Jaarbeurs has guarded cloakrooms where you can store a coat or bag for €2.50 per item. The cloakrooms are located in the trade fair and congress centre at Entrance West and Entrance East, and in the Beatrix Building at the reception desk. The cloakrooms are only open during trade fairs and events.

In addition, lockers are available for rent in the Event & Exhibition Centre for €5 per day.

Yes, of course! Also check the Jaarbeurs website for more information jaarbeurs.nl/toegankelijkheid

For disabled visitors, there are plenty of parking spaces available at P4. You can park here by presenting a disabled parking permit, provided the permit holder is present. It is not possible to reserve disabled parking spaces in advance, and regular parking rates apply.

For more information about parking, see "Where can I park for CollectorsGarden?" on this page. You can also check the Jaarbeurs website for more information: jaarbeurs.nl/bereikbaarheid/parkeren